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Shipping policy

Shipping Policy

Last updated: June 25th, 2025

At Happy Trails Pet Shop, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy carefully to understand how and when your items will arrive.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Processing may take slightly longer during peak seasons or major sales events.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

We currently ship to the United States and select international destinations.

Location Estimated Shipping Time
United States 7–14 business days
International 10–21 business days

Note: Shipping times are estimates and may be affected by weather, customs, or carrier delays. We are not responsible for delays caused by third-party carriers.

Shipping Costs

  • Most of our products ship for free

  • Free shipping is available for orders over $49.99.

  • Standard shipping fees (if applicable) are calculated at checkout based on your location and order weight.

Shipping rates are based on the total value of your order and your location. All orders include insured shipping and handling.
Domestic (U.S.A.):
- Orders $0.01–$49.99: $4.99 shipping
- Orders $50–$99.99: $9.99 shipping
- Orders $100 and up: $0.00 shipping
International (Everywhere Else):
- Orders $0.01–$49.99: $9.99 shipping
- Orders $50–$99.99: $14.99 shipping
- Orders $100 and up: $0.00 shipping

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to your email. Please allow 48–72 hours for tracking to update.

Customs, Duties & Taxes

International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and are not included in the product or shipping cost.

Missing, Lost, or Delayed Packages

If your tracking shows “Delivered” but you haven’t received your package:

  1. Please check with neighbors or your local post office first.

  2. Contact us at customersupport@happytrailspetshop.com within 7 days of the delivery date.

If your order is lost in transit (based on tracking):

  • We will offer a replacement or store credit after confirming with the carrier.

  • Claims must be made within 30 days of the original shipping date.

Incorrect Address

Customers are responsible for ensuring that the shipping address entered is correct. If a package is returned due to an incorrect or incomplete address:

  • A reshipping fee will be charged.

  • No refunds will be issued for shipping costs on returned items.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses (APO/FPO).

  • Hazardous materials, oversized items, or restricted items may have shipping limitations. These will be noted on product pages.

Customer Support

If there is ever a shipping issue or concern, please contact our support team:
📧 customersupport@happytrailspetshop.com

We are committed to handling every issue with fairness and transparency.