Refund policy

Returns & Refund Policy

Last updated: October 15, 2026

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Requirements

  • You'll need the receipt, proof of purchase or order confirmation email.
  • Returns due to buyer's remorse (changed mind, wrong item ordered, etc.) may be subject to a restocking fee, and return shipping is paid by the customer.

To Start a Return

  • Email us at customersupport@happytrailspetshop.com.
  • Do not return your item without contacting us first.
  • If your return is approved, we'll send return instructions and the correct return address (it varies by product and supplier).
  • Unauthorized returns sent to our PO Box or business address may not be accepted or refunded.

Damages & Issues

Please inspect your order when it arrives. If the item is defective, damaged or incorrect, contact us right away with photos so we can resolve the issue.

Non-Returnable Items

  • Perishable goods (pet food, treats)
  • Personal care items used on pets
  • Custom or personalized products
  • Clearance items
  • Gift cards

Exchanges

The fastest way to make sure you get the right item is to request a return and place a new order.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return it within 14 days, provided it meets the conditions above.

Refunds

  • Once we receive and inspect your return, we'll let you know whether it's approved.
  • Approved refunds are issued to the original payment method within 5–10 business days.
  • Banks and card issuers may take additional time to post the refund.
  • If more than 15 business days have passed since approval, contact customersupport@happytrailspetshop.com.

Shipping Costs

Shipping rates and delivery times are listed in our Shipping Policy.

Fraud & Order Verification

We reserve the right to temporarily hold, cancel or refund any order flagged as high-risk or failing payment verification checks. In some cases, we may request a quick email confirmation before processing. Orders that can't be verified within 24 hours will be automatically refunded to the original payment method.